Refund policy

Refund & Return Policy – Fragrance212.com

At Fragrance212, we strive to ensure that every customer is satisfied with their purchase. Because fragrances and perfumes fall under the cosmetic category, special return conditions apply to maintain hygiene and product integrity.

1. Return Eligibility

We accept returns only under the following conditions:

• The item must be unopened, unused, and in its original sealed condition
• The protective seal and packaging must remain intact
• The product must be returned exactly as it was delivered

Opened or used perfumes cannot be returned or refunded due to hygiene and cosmetic product safety regulations.

2. Return Request Timeframe

Customers may request a return within 7 days of receiving the order.

Before returning any item, customers must first contact our customer support team to request return authorization.

Return requests can be made by:

• Email: info@fragrance212.com
• Contact form on our website

Please include your order number and reason for return when contacting us.

3. Non-Returnable Items

The following items are non-returnable:

• Opened perfumes
• Used products
• Items with removed or damaged seals
• Products returned without original packaging
• Clearance or final sale items (if applicable)

Due to the nature of cosmetic and fragrance products, once opened they cannot be accepted back for resale.

4. Return Shipping

Customers are responsible for return shipping costs unless the product was:

• Damaged during shipping
• Incorrect item sent

We recommend using a trackable shipping service to ensure the return reaches us safely.

5. Refund Processing

Once the returned item is received and inspected:

• If the item meets the return conditions, a refund will be issued to the original payment method
• Refunds are typically processed within 3–7 business days

Shipping charges from the original order are non-refundable.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.

7. Contact Us

For return requests or support, please contact:

Fragrance212 Customer Support
Email: info@fragrance212.com

We appreciate your understanding and thank you for shopping with Fragrance212.