Frequently Asked Questions (FAQ)

What type of products does Fragrance212 sell?

Fragrance212 offers a curated collection of luxury designer fragrances for men, women, and unisex. Our store features Eau de Parfum (EDP), Eau de Toilette (EDT), and premium fragrance collections including our upcoming exclusive brand DaGoldX.

2. Are the perfumes authentic?

Yes. We source fragrances from reputable distributors and trusted supply partners. Our goal is to provide customers with high-quality designer fragrances and luxury scents.

3. Do you ship within the United States?

Yes. Fragrance212 currently ships orders within the United States only. We are working to expand international shipping in the future.

4. How long does shipping take?

Orders are typically processed within 1–2 business days. Standard delivery usually takes 3–7 business days depending on your location and shipping carrier.

5. How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking number and shipping details so you can monitor the delivery status.

6. What payment methods do you accept?

We accept major credit cards, debit cards, and secure checkout options available through Shopify Payments.

7. Can I cancel or modify my order?

Orders may only be modified or canceled shortly after placement. Once an order has been processed or shipped, it may no longer be canceled.

8. What is your return policy?

Returns and refund details are explained in our Refund Policy page. Please review that page before requesting a return.

9. What should I do if my order arrives damaged?

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging so we can assist you.

10.What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Answer:

Eau de Parfum contains a higher concentration of fragrance oils and usually lasts longer than Eau de Toilette. Eau de Toilette is lighter and ideal for everyday wear.

11. How can I contact customer support?

If you have any questions, please contact our support team.

Email: info@fragrance212.com  
Location: New York, United States

Our team will respond as quickly as possible.